NASCAR ticketing technology moves at the speed of, you guessed it, NASCAR. Tickets.com sat down with Kari Gritton, Managing Director of Consumer Strategy at NASCAR to discuss the return to live racing with fans, how their strategies have evolved, and the technology that helped them manage the constant changes.
“We were days away from the NASCAR Cup Series at Homestead Miami Speedway when all of sports and live entertainment shut down," said Gritton.
Tickets.com Interview | Kari Gritton, Managing Director of Consumer Strategy at NASCAR
Fortunately for fans of the sport, NASCAR was able to quickly take the wheel and adjust protocols, schedules, and ultimately became the first major U.S. sport to restart ticketing live events. And as the live event world began to transform itself, NASCAR was communicating with their fans regularly while they changed internal policies to offer refund options and bonus credits. Notably the experience, “…reconfirmed how passionate and dedicated our fans are.”
The NASCAR team made key strategic changes including:
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